Responsible Gaming

Our Commitment to Responsible Gaming

At MyGeleez, we are committed to promoting responsible gambling practices. Gambling should be viewed as entertainment only, not as a way to earn money or solve financial problems. We encourage all players to gamble within their means and to seek help if they experience difficulties.

Age Verification

All players must be at least 18 years of age (or the legal gambling age in your jurisdiction) to use our services. We take age verification seriously and reserve the right to request proof of age at any time. If you are under the legal age, please do not attempt to register or place bets.

Warning Signs of Problem Gambling

If you recognise any of the following signs in yourself or someone you know, it may indicate a problem with gambling:

  • Chasing losses by gambling more to recover money lost
  • Gambling with money needed for essential expenses (rent, bills, food)
  • Hiding gambling activities or lying about the amount spent
  • Feeling anxious or irritable when unable to gamble
  • Spending increasing amounts of time and money on gambling
  • Neglecting family, work, or other important responsibilities
  • Borrowing money to fund gambling activities
  • Unsuccessful attempts to reduce or stop gambling
  • Gambling to escape problems or negative emotions
  • Losing relationships or opportunities due to gambling

Self-Help Tools & Responsible Gaming Features

We provide several tools to help you maintain control of your gambling:

  • Deposit Limits: Set a maximum amount you can deposit within a specified period (daily, weekly, or monthly)
  • Loss Limits: Establish a maximum amount you are willing to lose during a session or period
  • Reality Checks: Receive periodic reminders during play sessions to check how long and how much you've been gambling
  • Session Time Limits: Set automatic session timeouts to limit continuous play
  • Self-Exclusion: Temporarily or permanently exclude yourself from your account if you feel your gambling is becoming problematic

To access these tools, please visit your account settings or contact our customer support team.

Support Organizations & Resources

If you or someone you know is struggling with problem gambling, help is available. Contact one of the following organizations:

Australia

  • Gambling Help Online
    Website: www.gamblinghelponline.org.au
    Free, confidential counselling and support services for problem gambling in Australia.
  • Gambler's Help
    Phone: 1800 858 858
    Free counselling service available 24/7 across Victoria.

United Kingdom

  • GamCare
    Website: www.gamcare.org.uk
    Free support and information about problem gambling.
  • GamStop
    Website: www.gamstop.co.uk
    National self-exclusion scheme for online gambling.

Canada

  • Responsible Gambling Council
    Website: www.responsiblegambling.org
    Evidence-based resources and support for problem gambling prevention.

United States

  • National Council on Problem Gambling
    Website: www.ncpgambling.org
    Information, referrals, and support for problem gambling.

Germany

  • Bundeszentrale für gesundheitliche Aufklärung (BZgA)
    Website: www.bzga.de
    German center for health education with problem gambling resources.

Take Action Now

If you think you may have a problem with gambling, please seek help immediately. There is no shame in reaching out—support is available and help works. Contact one of the organisations listed above or speak to a healthcare professional.

Remember: gambling should be fun and entertaining. If it's causing you stress, financial hardship, or affecting your relationships and wellbeing, it's time to seek support.